Wadi Makkah Knowledge Company signs a contract with the Coordination Council for Institutions and Companies Serving Domestic Pilgrims for the implementation of “Study of Satisfaction of Pilgrims and Workers in Companies and Institutions Serving Domestic Pilgrims for Hajj Season 1443 AH”
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Wadi Makkah Knowledge Company has signed a contract with the Coordination Council for Institutions and Companies Serving Domestic Pilgrims for the implementation of “Study of Satisfaction of Pilgrims and Workers in Companies and Institutions Serving Domestic Pilgrims for Hajj Season 1443 AH”. This study diagnoses the current status of Hajj system and measures satisfaction therein in preparation for its development and improvement in the future. The Company was represented by His Excellency Eng. Amin bin Ali Yamani, in his capacity as the CEO. The Council was represented by His Excellency Dr. Saed bin Saeed Al-Juhani, in his capacity as the Acting Chairman of the Board of Directors of the Council.
The Council chose Wadi Makkah as the consultant implementing this study because of the capabilities and comprehensive experience that the Company possesses in qualifying services, competencies, scientific research and advisory expertise in various fields.
The framework included all spatiotemporal and human domains. The study presented by the Company deals with the descriptive characteristics of the sample and measuring the level of satisfaction of domestic pilgrims with the services provided to them by institutions and their service companies, and measuring the level of satisfaction of leaders of institutions and companies serving domestic pilgrims about the support provided to them, as well as measuring the level of satisfaction of workers on serving pilgrims of institutions and companies serving domestic pilgrims.
His Excellency Eng. Amin Yamani clarified that the objective of this contract is to implement services to assess and study the satisfaction of domestic pilgrims during Hajj season 1443 AH. The study aims to measure the satisfaction of domestic pilgrims with the services provided to them, raise efficiency and the level of hospitality services, and evaluate and measure the satisfaction of service providers and leaders of institutions and companies serving domestic pilgrims to enrich and improve the experience of the pilgrim in order to achieve the company’s aspirations to contribute to the program of serving the pilgrims in accordance with vision 2030.
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